Support

Avid Support aims to provide our customers with a quality of support and services that exceeds our customers expectations. Worldwide Support teams consist of highly motivated engineers and ensure local language wherever possible. We have a defined escalation process providing ongoing communication regarding any problem status. Our experienced engineers are dedicated to provide rapid response thus providing you with problem resolutions as quickly as possible. Behind the scenes our Research and Development team strive to ensure you have the latest releases available.

We are committed to achieving the highest level of Customer Satisfaction and Avid Support will both enhance and maximise your use of your Avid System.

FOR PINNACLE BROADCAST PRODUCT SUPPORT

The support process for legacy Pinnacle Systems Broadcast products, (Lightning, Deko, Deko DVExcel, DVExtreme, MediaStream, PDS and Vortex) has changed.

FOR NEW SUPPORT CONTRACTS:

Contact us now and take up an Avid Support Contract, gain access to World Class support and services providing the best solutions for your needs. Email for a Support quote - please include the system ID from your Avid system and your contact details. Alternatively you can contact the London office as ask for the Contracts Administrator - 0207 534 2800

FOR EXISTING SUPPORT CONTRACT HOLDERS ONLY:
If you are a registered support customer please contact your local support provider.
All System and Dongle ID numbers will be requested prior to support being given.

Avid Knowledge Base and Online Support
Sometimes the fastest way to get the support information you need is to reference the online support resources that Avid makes available to its customers. Each member of the Avid Technical Support team contributes to the online support content, ensuring your access to their expertise. With thousands of technical documents, file downloads, and tutorials at your disposal, your path towards a solution starts here.

Avid Download Center
The Download Center is available to Avid Customers that have purchased an Avid Support contract for certain products.

End of Life
Avid declares a product 'End Of Life' when it is no longer actively marketed, and is removed from Avid’s Pricebooks. A complete list of products that are subject to Avid’s End Of Life support process can be found here.